Shipping

SHIPPING TIMES
We strive to process all orders the same day. Business days are considered Monday through Friday, excluding all holidays. All transit times listed above are provided as estimates and are not guaranteed.

SHIPPING RATES
Free shipping on all orders over $99.

SHIPPING CARRIERS
All rigid paddleboards and epoxy surfboards are shipped through our freight forwarding partner. Customers are responsible for scheduling freight shipments, and delivery is dependent on customer availability. Allow an additional 1-2 business days for estimated delivery time.

All inflatable paddleboards, soft surfboards, accessories and equipment are shipped via FedEx or UPS.

ORDER SHIPPING NOTIFICATION AND TRACKING
As soon as your order has been shipped, you will receive an email notifying you that your package is in transit. Your shipping confirmation email will include a tracking number to follow your item(s) with the appropriate carrier.

SHIPPING DAMAGE
We take pride in our packaging and make every effort to properly package each item to ensure that your order arrives in the same condition it left in, without damage. In rare circumstances, beyond our control, an item may arrive with damage sustained during shipping.

VISIBLE DAMAGE UPON RECEIPT
Upon delivery, check the box and its contents for visible signs of damage before signing for and accepting the shipment. If you find that the contents are damaged, refuse the shipment by writing "Refused for damage" on the BOL and return the shipment to the driver.

DAMAGE AFTER ACCEPTING THE SHIPMENT
If you have signed for and accepted the shipment and then found damage to your item, you have 3 business days to file a claim from the date of delivery - any claim filed outside of this window may result in the claim being denied and/or the customer being liable for shipping charges.